According to Statista, E-commerce in India is predicted to reach 200 billion U.S. dollars by 2027.
Moreover, the pandemic boosted the popularity of online shopping among consumers. Living at home was the order of the day, and shipping and courier logistics handled the daily requirements!
As E-commerce grows exponentially, delivery services have seen a rise in business. The result is increased competition and shipping service providers.
Merchants of online stores in India may have difficulties choosing the best shipping service for delivering orders on time.
According to my analysis, the top 10 best courier services in India rank based on factors such as timely delivery, cost, tracking facility, platforms for integration, the type of product being shipped, and many other factors.
Top 10 Courier Companies in India: DHL FedEx Bluedart DTDC Delhivery India Post Shiprocket Gati First Flight Couriers Ecom Express
Discover more about each of these shipping aggregators to manage the deliveries while you focus on improving the products, expanding your business, and marketing without having to worry about the shipping system. This guide will help you choose the best courier company in India for your business. Best Courier Services in India for Online Stores: DHL
You can use DHL courier services not only for shipping within India, but also for international shipping. India's most popular shipping service is DHL.
Over 1.5 billion parcels are delivered each year by DHL's network in over 220 countries. The company offers a wide range of logistics solutions that can be customized to meet your business needs to enhance your supply chain.
In choosing DHL as your shipping service, you will gain access to a variety of benefits such as additional payment options, preferential rates, access to shipping tools, and, of course, efficient shipping!
The DHL Express service from DHL offers door-to-door delivery of express parcels and packages. DHL has been in the shipping business for over 50 years, so they have an extensive knowledge of the process. It is considered to be the fastest courier service in India.
DHL eCommerce offers international parcel delivery for your customers. Through its worldwide network of shipping operations, DHL E-commerce provides domestic and international delivery at a discounted rate.
You will not have to worry about pickup, delivery, and return when you choose DHL for your business' shipping system. Additionally, it updates the customer about shipments by email or SMS and delivers six days a week.
If you are a company that moves lots of products, DHL is your best choice!
Features: Express delivery to international destinations Air, sea, and road freight forwarding worldwide Solutions for warehousing International mail delivery Services customized to suit your needs
Pros: By 2050, logistics-related emissions should be zero Tracking packages Compatible with major eCommerce platforms Assistance on a 24x7 basis Provides refunds for service failures
Cons: US: Less of an issue There are no transparent pricing plans
Over 7000 pin codes are served by FedEx, one of the largest courier companies in India!
When you choose FedEx, you have three options: FedEx flat rate, FedEx surface shipping, and FedEx international.
FedEx can ship fragile or delicate products to your customers. As well as temperature-sensitive and decay-prone products, they handle the shipping at a controlled temperature.
FedEx ships more than 15 million packages every business day to more than 220 countries and territories worldwide. As a leading global shipper, you can trust your products to reach their destination on time with a global leader with such a vast experience!
You can also use FedEx medical shipping supplies and logistics services if your business is in the health care industry and requires shipping health care supplies and medicines urgently. It includes:
Specialized packaging Continuous monitoring Realtime intervention Customized shipping solutions Improve your product's care and timely delivery, and save lives!
FedEx is ranked third in India among popular shipping providers according to Builtwith. FedEx is a great option if you want to enhance the delivery system of your store! Features:
Delivery by cash or check Tracking by email and SMS A variety of locations are available for pickup Pros: Provides insurance coverage for packages. Up to 150 pounds of packages can be shipped. India's cheapest courier service Delivers on weekends Cons: Comparatively fewer drop-off and pick-up points Pickups based on service
Bluedart is an Indian logistics company that provides delivery services to over 35,000 locations in India. The Bluedart shipping company is safely regarded as one of the best in India for E-commerce stores.
It is the "Most Trusted Brand" by Reader's Digest multiple times by 2019, and it has become the "Most Contactable Brand" with 14000 pin codes.
One can also use the company's e-commerce solutions to manage the shipping of online stores provided by India's most awarded logistics service.
You can focus on your business while Bluedart takes care of the logistics for your store.
From bulk shipping to warehouse distribution to reverse pickups, this software can handle all your needs!
The company introduced a locker service in 2015 to resolve the problem of failed delivery of E-commerce packages. If the person is not available at the assigned address for a long time, the 24*7 service allows them to pick up their parcel at their convenience. Making use of such services for your online business will only enhance the customer experience!
To enable global connectivity, Blue Dart's E-commerce toolkit includes E-vision and E-Shipping Tools.
The eFulfillment solution suite from Bluedart includes seamless integration with your platform, easy return management, and the ability to work with multiple delivery providers at the local level!
Offers COD for domestic shipping Late pickups and early deliveries supported Fast delivery E-commerce shipping solutions that are reliable. Pros:
Easy account creation and use. Delivered on time. The ability to schedule the delivery time. Deliveries can be arranged quickly. Cons:
The price is a bit high
There are 12 million shipments handled by DTDC every month, an Indian courier service. In India, it is one of the most preferred logistics companies.
Technology helps DTDC integrate features like end-to-end tracking, web-based data access for customers, and automated reporting to easily handle a large volume of shipments.
Businesses with a high volume of daily shipments may take advantage of DTDC's corporate tracker service. The DTDC Customer Portal enables the business owner to track their shipping status by logging in.
The system provides a variety of E-commerce services including: E-Notify Corporate Tracker Bulk Tracker E-Tracker Webshipping Web pickup E-Invoice E-Compliance
Delivers to your home or office Schedules pick-ups Cons:
Costly Sundays are not delivered
Delhivery is India's largest independent and self-owned express parcel transportation provider. Every second, this E-commerce logistics solution reaches 20 Indian households.
Based on Builtwith, Delhivery is the 6th most popular shipping company in India. There are 85 fulfillment centers, 70 hubs, 5000 trucks, and it reaches over 2500 cities completing 850M orders!
Delhivery works with over 7500 businesses to improve their service by leveraging excellent infrastructure and technology.
Delhivery was awarded the ET Startup of the Year Award in 2019 for reaching the remote corners of the country, encompassing more than 17,000 pin codes, and creating overall impact as a full-stack logistics platform.
It began by delivering flowers and food in Gurugram and later realized the potential of the logistics business. Its value has now reached $1.5 billion!
Scheduling pick-up Online tracking Quick returns Available via WhatsApp
India Post was established by the Government of India on October 01, 1854, and is generally known as the Post Office in India. It is one of the best and cheapest courier services available in India that can reach your customers even at remote locations. You can rely on India Post to deliver the parcel to your customer on time thanks to the 1.55 lakh post offices operating in the country!
They have extensive coverage across the nation and provide affordable yet commendable services. Indian Post is a blessing for startups in the E-commerce space!
Shipping up to 50 grams is charged 15 rupees by India Post. In addition, India Post allows online tracking of parcels, enhancing the customer's shopping experience. Additionally, SMS notifications are also available.
The Indian Post Company handles return orders like a pro. Almost every shipping provider offers a return management system, and India Post returns back your payment within 24 hours.
You can ship internationally and nationally using India Post for your E-commerce business.
Features: The best courier service for online businesses is IndiaPost because it offers COD. Returns are managed efficiently Pros:
Competitive pricing Solid network Cons: Delivery on Sunday is not available
Over 1 lakh brands rely on Shiprocket to handle their logistics as one of the best e-commerce shipping solutions.
The Shiprocket platform is used in over 220 countries and 27,000 pin codes daily. It is an all-in-one E-commerce solution for your business' shipping needs trusted by renowned brands like MamaEarth and Gillette.
Shipping rates start at 22 rupees/500g. Shiprocket partners with over 17 courier companies to ensure seamless delivery for E-commerce businesses.
Shippingrocket enables businesses to select delivery partners for every order. From the carriers, it can choose one based on price, pick-up location, and preferences. Customers can also sync orders across all channels to one platform and ship them there.
With features such as multiple pickup locations, a live rate calculator, bulk order processing, and the best support service, courier logistics providers facilitate businesses!
Maximum loss insurance SMS and email notifications for tracking orders Email and live chat support Cons:
Small businesses should not use this software
Gati offers E-commerce logistics through its Gati E-Connect product. Almost all districts in India are covered by the shipping service provided by Gati.
With GATI, you can ship e-commerce products whether they are B2C, B2B, or C2C. Your online business will benefit from outstanding customer service and a higher customer retention rate.
Gati E-connect offers a variety of services: Name of Service Facilities offered Premium Same Day Pickup & Delivery to 6 metros by 2100 hours 12 / 24 / 48 & 48+ hour assured deliveries Air cargo movement at high speed Express High Speed Surface cargo movement Low cost with guaranteed delivery Reverse pickup and exchange Movement of refused &exchange shipments back to the vendor E-fulfillment Centres Warehouse collection, packing & dispatch for 4 e-fulfillment centres Pan India Cash on Delivery Managing 35 million Rs of cash on a daily basis COD remittance to the e-tailer within 24 hours Gati provides customized supply chain solutions across industries through an integrated and IT-supported multi-modal network of air, road, and rail. Features:
On-site pickup Express Delivery Pros:
Support for cash on delivery 24*7 customer service Cons:
First Flight Couriers
First Flight Couriers is a courier logistics provider trusted by well-known brands like Myntra, Jabong, Naaptol, Reliance, Godrej, SBI, TVS, Tata, and many more.
Your E-commerce customers will be able to track their orders at all times with First Flight Couriers' fast and reliable shipping service. During a time when technology has evolved and customer needs have increased, it is important for courier services to offer email tracking and SMS tracking as well!
The company operates 10 offices worldwide and covers nearly 4500 pin codes across India. First Flight Couriers is present in over 220 countries.
You can grow your online business with it as it works in sync with your own timeline. Priority service, dubbed First Flight First, is offered by First Flight Couriers to handle critical shipping situations. The company offers time-bound consignment delivery services, such as door-to-door time-definite delivery, delivery by the end of the day, and delivery within 48 hours for out-of-town delivery.
Pickup Request An effective reverse logistics software Pros:
Price is cheaper than other platforms Cons: Limited coverage
ECOEXPRESS is an end-to-end logistics provider that offers fast, reliable, and secure express delivery services nation-wide.
Ecom Express distributes parcels from online stores with over 27000 pin codes and more than 2650 cities.
Amazon, Flipkart, Myntra, Zivame, Zara, H&M, Nykaa, Snapdeal, LimeRoad, PayTM, Titan, Ajio, Club Factory, and many others trust Ecom Express with their online marketing.
Many awards and recognitions have been won by Ecom Express, including the CII Supply Chain and Logistics Excellence (Scale) Awards 2020 For " Benchmarking for Best Practices," "Best E-commerce Logistics Partner," and many more.
Offers COD option Tracks packages Pros:
Express Delivery Nationwide Pick-Up “Try before you buy” Cons:
Things to Consider Before Choosing the Shipping Service for E-commerce: Make sure there is a profit margin associated with both shipping costs and the manufacturing costs. Go through all the pricing plans of the top shipping companies in India and choose the one which has the perfect balance between charges and business requirements fulfillment. Delivery on time is a must-have feature that can't be compromised. In case of late delivery, your customers may have a negative experience. If you keep your customers waiting for their order beyond what is expected, they may lose interest in you and your business. Regulations for shipping and consumer rights - Make sure the courier company complies with all the rules of the government. Be sure that the courier service you choose is functional globally as well if your products are sold internationally. Your logistics partner will ship your product to every corner of the globe. Customers can track their parcel using the tracking facility. In modern online shopping, it is a must-have feature. However, even if the parcel fails to arrive on time, the tracking facility allows them to find out if the parcel is on track or not. Be sure that the shipping service has a tracking facility. Check to see if your shipping service provider supports the "Cash on Delivery" payment method. Customers are more likely to trust your business when it helps attract them. By utilizing this feature, you can expand your business, earn customer credibility, and increase impulse purchases. With COD, customers without a credit card can easily purchase at your store. Easy account management - A feature-rich merchant dashboard can be helpful for managing your account and making sure that your shipping system is operating correctly. Popularity – Select the courier service that people trust and hence not be doubtful while purchasing at your online store. A prominent shipping extension for Magento 2 stores is available through Meetanshi. With Magento 2 Sequel Logistics, high-value products and time-critical healthcare products will be delivered globally with Sequel Logistics.
Integrated online tracking, Easily integrate Sequel API with Magento 2 using the Sequel URL [EndPoint], Sequel Token, and Sequel FromStoreCode obtained while registering with Sequel. Getting started online can also mean setting up a payment gateway for a secure online payment system. If you are looking for the best Indian payment gateways, you can refer to the guide listed below.
Alternatively, Magento store owners can simply use Magento Payment Gateway Extensions!
The above guide should help you to choose the best courier company for your E-commerce store.